Support

Operator: Foo AI Corp. · Contact: support@fadetalk.app

Email us at support@fadetalk.app.

We aim to reply within 3 business days. For a report about another user, please use Report inside the app instead — it reaches us with the context we need to act.

Delete your account

You can delete your account yourself, at any time, without contacting us.

In the app: My → Settings → Delete account.
On the web: https://app.fadetalk.app/delete-account.

Deletion is immediate and permanent. Your account, the chat rooms you created, and the messages you sent are removed. We cannot restore a deleted account. One thing survives on purpose: if another user reported one of your messages, the evidence snapshot from that report is kept for the period described in the Privacy Policy, because deleting your way out of a safety review would defeat the point of having one.

Frequently asked

What happens to my messages?

In a timed room, messages are deleted when the room’s timer runs out — that is the whole idea of the app, not a setting we might quietly change. You choose the timer when you start the room. You can also start a room with no timer, and those messages stay until you or the other person deletes them.

Can I get an expired message back?

No. Expired messages are deleted, not hidden, and support cannot restore them. Two narrow exceptions exist and we would rather name them than imply an absolute: if someone reported a message, the evidence snapshot from that report is kept for the period in the Privacy Policy; and our database backups roll over a short window, so a very recent message may briefly persist in a backup nobody can search or read out.

How does the AI reply suggestion work?

It drafts a possible reply for you. It is off unless both people in the room have turned it on, and you always send it yourself — nothing is sent automatically. When it is on, message text is processed by an external AI provider under an agreement that it is not used to train their models. Suggestions can be wrong or inappropriate; read before you send.

Someone is harassing me.

Use Block to cut them off immediately, and Report to send it to us. Reports are reviewed and can lead to content removal, feature limits, or account suspension. If you are in immediate danger, please contact your local emergency services first.

What is my 5-character ID for?

It is how people reach you without knowing your phone number or email. Treat it like a phone number, not a username: there is no accept-or-decline step, so anyone who has your code (or QR) can start a chat with you directly and add you to their friend list. Share it only with people you actually want to hear from. If someone misuses it, Block cuts them off immediately.

Why does “Near” show sample people?

Because it is a preview, and it is labelled as one. FadeTalk does not read your location: the app requests no location permission at all, and there is nothing to turn off. We will not ship it for real until the legal and safety requirements for a location feature are met.

I forgot my password.

Tap Forgot password on the sign-in screen and we will email you a reset link. If you signed in with Google or Apple, use that button instead — those accounts have no password.

I’m not getting the verification email.

Check your spam folder first, then request it again from the app. If it still does not arrive, email us at support@fadetalk.app from the address you signed up with.

Privacy and terms

Who we are

Foo AI Corp. · support@fadetalk.app