Support

Operator: Foo AI Corp. · Contact: support@fadetalk.app

Delete your account

You can delete your account yourself, at any time, without contacting us.

• In the app: Profile → Settings → Delete account.
• On the web: https://app.fadetalk.app/delete-account.

Deletion is immediate and permanent. Your account, the chat rooms you created, and the messages you sent are removed. We cannot restore a deleted account. One thing survives on purpose: if another user reported one of your messages, the evidence snapshot from that report is kept for the period described in the Privacy Policy, because deleting your way out of a safety review would defeat the point of having one.

Frequently asked

What happens to my messages?

In a timed room, messages are deleted when the room’s timer runs out — that is the whole idea of the app, not a setting we might quietly change. You choose the timer when you start the room. You can also start a room with no timer, and those messages stay until both of you have left the chat.

Can I get an expired message back?

No. Expired messages are deleted, not hidden, and support cannot restore them. Two narrow exceptions exist and we would rather name them than imply an absolute: if someone reported a message, the evidence snapshot from that report is kept for the period in the Privacy Policy; and our database backups roll over a short window, so a very recent message may briefly persist in a backup nobody can search or read out.

How does the AI reply suggestion work?

It drafts a possible reply for you. It is off unless both people in the room have turned it on, and you always send it yourself — nothing is sent automatically. When it is on, message text is processed by an external AI provider under an agreement that it is not used to train their models. Suggestions can be wrong or inappropriate; read before you send.

Someone is harassing me.

Report first, then block. You can report a message or the person from inside the conversation, and filing a report freezes an evidence snapshot of the relevant messages at that moment, so the evidence survives the other person deleting it and survives a timed conversation expiring. Block ends contact immediately, but whoever blocks, it closes a one-to-one conversation for both people, so after a block there is no conversation left in the app to report from. In a place room, a block means the two of you stop seeing each other’s messages. If you have already blocked someone, you can still report them: open Settings → Blocked users and choose Report on their row. That report carries their recent messages from before the block, from chats you have not left that have not yet expired. If they blocked you first, or the person you blocked was a guest in the browser (a guest has no account, so is not on that list), write to support@fadetalk.app with your ID code, their ID code or display name, and roughly when it happened, and we handle it as a report. A timed conversation’s messages are deleted when it expires, so write as soon as you can. Reports are reviewed and can lead to content removal, feature limits, or account suspension. If you are in immediate danger, please contact your local emergency services first. Anything involving a minor is handled ahead of the queue — our standards and the designated contact are on the Child Safety Standards page.

What is my 5-character ID for?

It is how people reach you without knowing your phone number or email. Anyone who has your code, your QR or your personal link (the link contains the code) can send you a request; it waits under Connection requests, and a chat opens only if you accept. People you have added, and people you are already connected with, can start a chat with you directly. To stop new chat requests, pause your personal link or turn off Allow connection requests in Settings. If you set a profile photo, anyone who has your code can view it. If someone misuses your code, Block cuts them off immediately.

Someone sent me a link and I don’t have the app.

You do not need to install anything or create an account. Open the link, choose a display name, confirm you are 14 or older and accept the terms, and you are in that one conversation — nothing else. One thing to know before you close the tab: there are no notifications for a guest. Once the tab is closed, nothing can reach you. You can ask to be emailed once when a reply arrives, and installing the app and creating an account is what turns notifications on properly.

Does the other person know if I take a screenshot?

It depends on the device, and we would rather be exact than reassuring. iPhone and iPad: the app can tell that a screenshot happened and tells the other person afterwards — it cannot stop it. Android 14 and later: the same notice, plus an option to block screenshots in the conversation. Web: nothing at all — a browser gives us no way to detect or block a capture, so a conversation with someone on the web shows a badge in the composer saying capture notice is unavailable. On every platform, a second device photographing the screen is undetectable. None of this is a promise that what you send cannot be kept.

Can I unsend a message?

Yes, from both screens. Recall takes the message off your screen and the other person’s at once. It is not erased from our servers at that moment: the text stays with the chat and is erased with it — when the chat’s timer ends, or, for a chat with no timer, once both of you have left it. Until then, a report on that chat can include the recalled message in its evidence snapshot, which is kept for the period in the Privacy Policy, because a safety review you can recall your way out of is not a review. Recall also cannot undo what has already been read, or a screenshot someone already took.

What breaks if I reset my ID?

You get a new 5-character code, and everything pointing at the old one stops working — that is the point of it. Every link you created is destroyed, your personal link address changes, friend connections are removed on both sides, and pending requests disappear. Anyone who only had the old code can no longer reach you. What a reset does not do: blocks and reports stay attached to your account, so it is not a way out of either, and we keep the previous code in our own records so a safety review can still follow it. You can reset once every 30 days.

What is a place room, and what is left of it?

It is a group room that belongs to one place and one stretch of time — a conference, a show, a pop-up. Somebody hosts it, you get in with a 6-digit code that changes every 30 seconds and is spent by whoever uses it, and the room deletes itself when its timer runs out or the host closes it. Three things are worth knowing. It reads no location. The “place” is a name the host typed, and the “on site” badge is a checkbox you tick yourself — nothing verifies it and no position is read for it. The two features that would read one — on-site verification and nearby visibility — are not available, for the same reason Near is not. The host sees a review queue. Reports made in the room go to it, and so do messages our AI screening flags as targeting a person. Screening covers only messages from members who have turned on AI features; nothing is deleted automatically — the host decides, and the queue never shows who reported. When the room ends, it is gone: messages, membership, aliases and that queue go with it. Three things outlive it: a report — an evidence snapshot kept for a year, recording the host and co-hosts who were accountable at the time; a private 1:1 chat started in the room, which is a chat of its own that keeps each person’s room alias until its 24-hour timer runs out; and a block made there — the blocker’s blocked list keeps the alias they knew the person by, for as long as the block stands. One more: if a host removes you, your account cannot rejoin for the life of the room, and for 24 hours a new account created after the removal that joins from the same network with the same app or browser — matched on hashes of the IP address and the app or browser identifier — waits for the host’s approval instead of entering directly. That match describes a network and an app, not a device, and other people on the same Wi-Fi can share it, so it never refuses anyone and an account that existed before the removal is not affected. It is best-effort, not a guarantee — a different network or app gets through, and we would rather say so.

Does FadeTalk read my location?

No. The Near feature is not available yet, and while it is disabled the apps and the web request no location permission at all — there is nothing to turn off. When it does become available it will be opt-in and will need a verified email address we can deliver to, because each disclosure of your area is notified to you by email and Apple’s private relay address cannot receive that notice. The rules that will govern it are already published: Location-Based Service Terms and Location Privacy Policy. Publishing them before launch is what the law requires, not a launch announcement.

I forgot my password.

Tap Forgot password on the sign-in screen and we will email you a reset link. If you signed in with Google or Apple, use that button instead — those accounts have no password.

I’m not getting the verification email.

Check your spam folder first, then request it again from the app. If it still does not arrive, email us at support@fadetalk.app from the address you signed up with.

Privacy and terms

Privacy Policy · Terms of Service · Child Safety Standards · Location-Based Service Terms · Location Privacy Policy

Who we are

Foo AI Corp. · support@fadetalk.app